1.- If you have not yet completed the purchase process, you can add a product to the cart at any time. On the payment screen there are several links located at the top of the screen, you must click on cart and once you are redirected to the cart screen, click on the continue shopping link. If you are on any other screen, you can go to the shopping cart, whose icon you will see at the top right of the screen, and carry out the same action.

2.-If you have already Once the purchase is complete, a new order must be generated, but first you must call us by phone and/or communicate by other means (email, chat) so that we can notify our logistics warehouse and integrate it into the same order.

Although all our products have been checked in our logistics warehouse before dispatch to guarantee delivery in the best conditions, you have 72 hours to check that the item(s) received are in perfect condition, and your order includes all the requested products. After these 72 hours, the shipment will be accepted and no claims will be accepted for damage or failure with the shipment.

An order is considered delivered when the delivery receipt is signed by the customer.

In case of receiving a product damaged by transport, with obvious signs such as damage to the packaging , it is necessary to contact us within the first 24 hours, to be able to claim the incidence to the transport company.

Shipping costs will be reimbursed only when the error has been caused by problems such as: the wrong delivery of products, the item is deteriorated and/or damaged. As long as the customer requests a complete return of the order and is within the terms established in our Refund Policy. Only in In these cases, the total will be refunded, including shipping costs.

Shipping costs will be reimbursed only when the error has been caused by problems such as: the wrong delivery of products, the item is deteriorated and/or damaged. As long as the customer requests a complete return of the order and is within the terms established in our Refund Policy. Only in In these cases, the total will be refunded, including shipping costs.

This will depend on the Member State of the European Union in which you reside, as many of them have their own legislation in this regard (such as Germany, Spain, and Italy), and the Municipal Ordinances.

We recommend that you inform yourself at your Town Hall, and through local and national associations.

The European Union classifies electric scooters as PLEV's (personal light electric vehicles), and in Spain they are classified as Personal Mobility Vehicles; in all cases, the regulations clearly differentiate them from the rest of motor vehicles such as cars and motorcycles, and establish a series of requirements such as the speed limit (in most countries at 25 km/h), and a series of characteristics techniques, which are common to all of them. In addition, according to the law on personal mobility vehicles, they must have the following documentation:

Obligation to have the CE Certificate of Conformity, and a Declaration of Conformity that must be issued and signed by the manufacturer or legal distributor with registered office in the European Union.

In this regard, the law is very clear, and an electric scooter that has been purchased from through a market place from a non-community supplier, even if it has a CE Certificate, or a sticker with the CE, it will not be legal if it lacks the Declaration of Conformity of a legal importer / distributor based in the European Union.

In Ecosmart Riders®, as legal importer and distributor for all of Europeof all electric scooters that we sell, we provide our customers with the following documents:

- Certificate of Conformity of the CE marking, issued by the manufacturer.

- Declaration of Conformity, issued by Ecosmart Riders ®

- Certificate for Circulation, with technical specifications and speed limit certificate of 25 km/h. Issued by Ecosmart Riders®

With these documents, as of 06/30/2021, you can legally circulate on the roads authorized for this purpose in Spain, and in a large part of the countries of member states of the European Union.

However, in other countries, it will depend on the type of scooter and/or the legislation in this regard.

In addition to these documents, it is possible that according to the Municipal Ordinance of the Municipality where you reside, you may need to take out additional civil liability insurance.

All our electric scooters come in their box with an instruction manual that must be read before using it for the first time, because it describes all the basic operations, and informs us of some precautions that we must take in account.

In addition if the instructions do not come in Spanishfrom the factory, Ecosmart Riders prepares another instruction manual in Spanish< /strong>, and/or in other languages of the European Union (and if they do not have it, they can request it from us), so that all our clients can clearly read the instructions.

It is very important to read the instructions carefully and become familiar with the control panel, the brakes, and perform all the basic operations before driving on public roads.