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Shop Premium E-Scooters at Best Price & Afters Sales Service

FAQ

Important information

The guarantee is a right that the law recognizes to consumers and that affects goods intended for private consumption.

The guarantee protects for a certain time against lack of conformity or existing defects at the time of sale.

All our products, except for wear parts and the exceptions that we will list in the following section, have a 2-year legal guarantee, in accordance with current legislation, which covers against

According to the law after the first 6 months, the buyer must provide irrefutable evidence (it may be required a certificate issued by an accredited entity) that the product had a factory failure/non-conformity.

By regenerative rule, it is the seller of the product, who by Law is obliged to attend to the legal guarantee of the product during its validity. Although, it can also be covered by the manufacturer.

Exceptions that do not fall within the 2-year guarantee:

1.- Breakage, damage, and wear caused by normal use of the product.

2.- Wear parts: brake pads and discs, tires, bearings...

3.- Mudguards, plastic protectors and kickstand.

4. - Electronic elements susceptible to moisture and/or dust penetrating, or being manipulated: display controller.

5.- Spare parts.

For the items included in points 2 to 5, the customer has 3 days from receipt of the product to check that they are in perfect condition.

NOTICE:During the legal warranty period of 2 years, Ecosmart Riders reserves the right to cancel the warranty of any product that has been tampered with without its express authorization.

Procedure

You must complete the form Technical Assistance and our technical department will contact you within the next 48 hours.

It will be essential to present a legal invoice, as well as a delivery note and any other document that proves the purchase.

And a copy of the DNI of the person who made the purchase.

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